Our Staff

At Cole Funeral Services, our family is here to help yours. We pride ourselves on caring, compassionate and committed staff who have attained the highest levels of accreditation and professional practices in our industry.

Mark Steele

Senior Funeral Director

Mark has been a stalwart member of the Cole Funeral Services family since he joined in 1999. An active father of three girls, he is an avid hockey, baseball and football fan.

Mark has also distinguished himself as a member of the Board of Bereaved Families of Ottawa and as chair of the Health Promotion of the Heart and Stroke Foundation, West Ottawa Chapter.

Melanie macewen

Managing Funeral Director

Melanie was born and raised in Ottawa.  She graduated from St. Pius X High school and went on to become a licensed Funeral Director in 1995.  A part of the Ottawa funeral services community throughout her career, she joined Cole Funeral Services in 2008. Melanie resides in Barrhaven with her husband Greg and her children William & Mallory.

Cynthia Nichols

Funeral Director

Cynthia was born and raised west of  Almonte where she continues to live. She spends most of her time with her two adult daughters and her partner Steve. She attended Mount Royal University in Calgary and Humber College in Toronto. In 2013 she received her funeral director license. She is committed to serving families with compassion and professionalism.

Michelle Vanderploeg
Pre-Planning Funeral Director

A graduate of the Humber College Funeral Service Education Program, class of 2001. Born and raised on a farm in Delhi, Ontario, Michelle relocated to Ottawa in 2003 where she met her husband Mark and now resides in Osgoode with their daughters Avery and Alana. In her spare time she is an avid sports enthusiast, participating in softball, figure skating, and teaching boxing and kickboxing.

Kevin Heaps


Kevin is Chief Financial Officer of Cole Funeral Services and holds office on the Board of Directors as Secretary Treasurer.  Kevin has been with the Cole family for over thirty years.  

Kevin was born and raised in Ottawa, and currently resides in Almonte. Kevin enjoys playing guitar and is an avid golfer.

Richard Hewitt

Funeral Director

Originally from Perth, since joining the Cole Funeral Services Family, Richard has continued to bring a wealth of knowledge and expertise to his work ever since.

Richard is also an enthusiastic golfer and hunter who enjoys reading.