Registrar’s Directive: Changes to Funeral and Visitation attendance

- Effective, Tuesday March 1, 2022

To keep our staff and families we are serving safe at this time, we are still operating BY APPOINTMENT ONLY (2-3 family members only). 

To align with the latest provincial government changes to COVID-19 measures and with the guidance of the Bereavement Authority of Ontario we are making changes to the attendance numbers.

Funeral  & Memorial Services

Our Large Chapel can accommodate a maximum of 100 attendants

Our Small Chapel can accommodate a maximum of 70 attendants

Our Small Solarium reception room - 70 attendants

Our Large Reception room - 100 attendants

Our Outdoor/ Mausoleum number capacities -No limit to the number of attendants outside 

All mausoleums are open with no limits to the number of attendants – Feel free to use your discretion if you wish to limit the number of attendants

For witnessing of grave, niche, or crypt closings- We ask that all persons that request and are present to witness the closing of a grave, niche or crypt, stay a safe distance from our staff while the closing takes place

Witnessing of cremation - Maximum 5 people including clergy

Everyone must follow proper health and safety advice, including physical distancing of two metres from people who are not from the same household or their established 10-person social circle.

Our Policy on Covid-19

One of our top priorities at Cole Funeral Services, Pinecrest Remembrance, and Highland Park Cemetery is the health and safety of our families and staff as we continue to take the lead from the Public Health Agency of Canada, Ottawa Public Health, and the World Health Organization. We are still providing onsite services but have instituted a series of policies as outlined below.

What We're Doing:

We are still operating as a business and encourage our families to reach out to us to make the necessary funeral arrangements. However, as to minimize direct contact with members of the public, our families and our staff, in following the provincial guidelines we are still scheduling Visitations and Funeral Services at our facility.  The health and safety of our families, members of the public and our staff continues to be our top priorities.

Our statement and policies regarding this situation may change day-to-day to ensure the heath and safety of our families and staff, as well as to comply with local and provincial governments and our governing board's directives.

  • We are strongly encouraging that the completion of funeral arrangements be made by electronic means. We have the ability to facilitate this.
  • Service times are scheduled at certain time slots and are based on availability. 
  • We will minimize any delay in casket burials. This means that we must continue with a casket burial as soon as possible in a timely manner.
  • In an effort to minimize direct contact, we will no longer be offering refreshments or have self serve refreshment stations available.
  • In an effort to minimize direct contact, we ask that you consider avoiding shaking hands or physical contact with the members of the family you are here to visit.
  • We request that guests who are experiencing any cold or flu-like symptoms including fever, cough and shortness of breath or have been in contact with or have recently traveled to any of the affected countries refrain from visiting our facilities at this time.
  • We use cleaning and disinfecting protocols to clean our facilities after each service with particular attention paid to high touch items.
  • We have increased the frequency of cleaning and disinfecting public areas every morning and evening.
  • Proper and frequent hand washing is vital to help combat the spread of viruses. Our teams are reminded multiple times a day that cleanliness starts with this simple act.
  • Additional hand sanitizer has been placed at entrances.
  • Employees who exhibit cold or flu-like symptoms have been instructed to stay home from work.

We understand that during trying times, our lives can be especially difficult.

We Are here to help at a moment's notice and appreciate your understanding as we help foster a healthy community.

Should you have any questions, please contact us.

"Alone we can do so little; together we can do so much. - Helen Keller"